Every order can be picked up in our showroom or delivered by Czech Post, carrier PPL (DHL partner) or Packeta.
Cash on delivery (COD) is possible only with delivery to the Czech Republic and Slovakia. Delivery price depends on the location of delivery.
You can also pay by bank wire. Goods will be sent after receipt of payment. If some of goods are not in stock, the shipment will be realized when it will be complete.
Delivery prices displayed in course of making the order fits to the basic package limit for the weight or size, when it exceeds the price will vary. Privilege for delivery free of charge will not be affected by this restriction.
Shipment is normally dispatched next working day from receipt of the order, if all goods are in stock. Delivery depends on customer's address and selected carrier.
Czech Republic: for order over 5 000 CZK.
Slovakia, Germany and Poland: for order over 7 000 CZK.
Personal pick-up is available at our showroom. Always make sure about our presence and pre-arrange date of visit by e-mail firstname.lastname@example.org or cell phone
+420 777 744 601 before visiting.
Personal pick-up is free of charge.
Abroad we send the ordered goods by carrier PPL (partner DHL) or Czech Post, either by airmail or ground transportation.
Prices of PPL (DHL) delivery fits to packages up to 10 kg. If package exceeds the limit, the price increases.
Payment by cash on delivery (COD) is available only at delivery in Slovakia. Other orders can only be pre-paid.
For delivery outside the EU the price of transportation depends on Czech Post price list.
For all foreign countries, when package exceed limits, the price depends on the dimensions and weight of the shipment and we will always contact you about it.
Any order to UK must be over 135 GBP without shipping charges.
If it doesn't, we can not fulfill your order! If we have to cancel your order due to the total price, there will be additional charges!!
Maximum weight 5 kg, maximum size 50 x 40 x 30 cm. Shipment to the delivery point or to the Z-BOX (self-service delivery point).
Delivery by Packeta is possible to the Czech Republic, Slovakia and Poland. The shipment to the Czech Republic is normally delivered within four working days from the receipt of the order, if the goods are in stock. The carrier will send you a notification about the delivery of the shipment by SMS message, e-mail or in the client application.
PLEASE NOTE: You must have an app to open the box when choosing Z-BOX delivery!
The carrier will send a delivery notification by SMS or e-mail. On the day of delivery You will receive interactive SMS or e-mail with notice of delivery time. You can change the date of delivery with the answer to this SMS or e-mail if need.
PLEASE NOTE: If You want delivery by PPL it's required to identify the phone/cell number where you can be reached.
In case of unsuccessful delivery driver will leave in place a notice about unsuccessful delivery attempt (this information will be also send by e-mail). You can change the date or address of the next delivery than.
We offer service for smaller packages in Czech Republic "Post - to bubble envelope up to 1 kg" for a discounted price. COD delivery is supported. Please, when You want to use this type of delivery, respect the real possibility of package to bubble envelope. If shipment will not be relevant (e.g. weight), we reserve the right to deliver the shipment another way, and the delivery price will respond to the used transportation.
Normally we ship small packages each workday. If goods are all in stock, it will be delivered by carrier options, standardly it takes 3 days from dispatch.
Apart from the mentioned small packages we offer delivery by mail to orders which are over the size or weight limit of the bubble envelope. This packages are delivered in longer time (one week normally). Delivery price is calculated for packages up to 3 kg.
To get information about the status of Your order or to make sure that the items are in stock, please contact the customer service by e-mail to email@example.com.